Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
At Decora, we offer several shipping options to accommodate your needs:
Standard Shipping:
This option is cost-effective and reliable, delivering your items within 5-7 business days. It’s ideal for non-urgent orders.
Express Shipping:
For faster delivery, we offer express shipping that typically takes 2-3 business days. This option is perfect for those who need their items sooner.
Delivery For Large Furniture & Custom Orders:
For large furniture items or custom designs, we offer a special service. Our delivery team will handle all aspects of the delivery, including unpacking and assembly, and ensure that your items are placed exactly where you want them. This service usually takes 7-10 business days.
In-Store Pickup (Where Available):
In certain locations, we offer the option to pick up your order from a local showroom or store. You’ll be notified once your order is ready for pickup.
Do You Ship Internationally?
We provide international shipping to select countries. Delivery times and costs may vary depending on the destination. Please check our international shipping rates at checkout for more details.
How Long Will It Take To Get My Package?
The delivery time depends on the shipping method you choose and your location. Below are the estimated delivery times:
PAYMENT
What Payment Methods Are Accepted?
At Decora, we accept a variety of payment methods to make your shopping experience as convenient as possible:
Credit & Debit Cards:
We accept major credit and debit cards.
Bank Transfer (For Larger Orders):
For large furniture or custom design orders, we also offer the option to pay via direct bank transfer. You will receive the details during the checkout process.
Is Buying On-Line Safe?
Yes, shopping online at Decora is completely safe and secure. We take the security of our customers very seriously and use advanced technology to protect your personal and financial information. Here are the key measures we take to ensure a safe online shopping experience:
Secure Payment Gateway:
All payments are processed through encrypted and secure gateways, ensuring your credit card details and payment information are protected.
SSL Encryption:
Our website uses SSL (Secure Socket Layer) encryption to protect the data transmitted between your device and our servers. This ensures that any information you share with us, including personal details and payment information, is kept secure.
Data Privacy:
We follow strict data privacy policies to ensure that your information is only used for the purpose of processing your order and providing customer support. We do not share your information with unauthorized third parties.
Fraud Protection:
We have systems in place to detect and prevent fraudulent activities. If we detect any unusual activity on your account, our team will contact you to verify the transaction.
Reputable Payment Providers:
We partner with trusted payment providers to ensure secure transactions and offer buyer protection in case of disputes.
Order & Retunrs
How do I place an Order?
Placing an order on Decora is easy and straightforward. Just follow these steps:
Browse Products or Services:
Explore our wide selection of home décor products, furniture, and architectural services by navigating through the categories or using the search bar.
Select an Item:
Once you find a product or service you’re interested in, click on it to view more details, such as specifications, available options, and pricing.
Add to Cart:
Choose your preferred size, color, or other customization options (if applicable) and click the "Add to Cart" button to add the item to your shopping cart.
Review Your Cart:
Once you’ve added all your desired items, click on the shopping cart icon at the top of the page to review your order. Make sure the products, quantities, and specifications are correct.
Proceed to Checkout:
When you're ready to complete your purchase, click on the "Proceed to Checkout" button. You will be prompted to either sign in to your existing account or create a new one.
Enter Shipping and Billing Information:
Provide your shipping address and select your preferred shipping method. Then, enter your payment information. Ensure that all details are accurate to avoid delays.
Place Your Order:
After reviewing your order one last time, click the "Place Order" button to complete your purchase. You will receive an order confirmation via email with the details of your purchase.
Track Your Order:
Once your order has been shipped, we’ll send you a shipping confirmation email with tracking information so you can monitor the status of your delivery.
How Can I Cancel Or Change My Order?
At Decora, we strive to process orders as quickly as possible, but we understand that sometimes changes or cancellations are necessary. Here’s how you can manage your order:
Before Shipment:
After Shipment:
Do I need an account to place an order?
No, you do not need an account to place an order on Decora. We offer a guest checkout option for your convenience. However, creating an account has several benefits:
Order Tracking:
Easily track the status of your orders and view your order history.
Faster Checkout:
Save your shipping and billing details for a quicker checkout experience next time.
Exclusive Offers:
Account holders may receive special promotions, discounts, and early access to sales.
Manage Returns and Exchanges:
Having an account makes it easier to manage returns, exchanges, or cancellations directly from your dashboard.
While creating an account is optional, we recommend signing up for a smoother and more personalized shopping experience.
How Do I Track My Order?
You can track your order by following these simple steps:
• Log in to your account on our website.
• Go to the “My Orders” section.
• Find the order you want to track and click on the “Track Order” button.
You’ll be able to see real-time updates about the shipping status and estimated delivery date.
Alternatively, once your order is shipped, you will receive an email with a tracking number and a link to follow your package’s journey.
How Can I Return a Product?
Returning a product is easy! Here’s how:
• Log in to your account and navigate to the “My Orders” section.
• Select the order containing the product you wish to return.
• Click on the “Return” or “Request a Return” button, and follow the prompts to choose a reason and return method.
• Print the provided return label and attach it to the package.
• Drop off the package at the nearest authorized return location.
Once we receive your returned item and verify it, we will process your refund or exchange as per your request. Please note that returns must be initiated within return window period, 15 days from the date of delivery.